We are here to help! It’s important to us that your trip to The Fort is hassle free, so we provide a range of services to help.


The Fort
20 Fort Parkway, Birmingham,
West Midlands B24 9FP

0121 386 4442

Opening Hours

  • Monday to Wednesday 9.30am – 8pm
  • Thursday 9.30am – 9pm
  • Friday 9.30am – 8pm
  • Saturday 9am – 7pm
  • Sunday 11am – 5pm
  • Bank Holidays 10am – 6pm

Lost Property

Please contact centre security with any lost property enquiries.

They are open 24 hours a day, 7 days a week and are happy to help: 0121 386 4442

Car Cleaning

Car cleaning facilities are available at The Fort with Inter Car Cleaning. More information can be found here or call on 0121 647 2199.

Opening Hours

  • Mon to Wed, Fri … 9.30am - 8pm
  • Thursday … 9.30am - 9pm
  • Saturday … 9am - 7pm
  • Sunday … 11am - 5pm


Stay connected whilst you shop with FREE Wi-Fi by O2.

Amazon Lockers

Amazon Lockers are located in the JD Central Lift Lobby.


Click here to see all the latest job vacancies at The Fort.


Bicycles, skateboard, roller blades and dogs other than guide dogs are not allowed.

Wheelchair Access

Wheelchairs are available for hire.

All our stores are at ground level and can be accessed from the underground car park by lifts.

Toilets & Baby Changing

Toilets, including baby changing and breast feeding facilities, are located next to Carphone Warehouse.

Gift Vouchers

Our gift vouchers are available to purchase (£5, £10 and £20) from the Management Office, which can be found between Boots & Costa.

Child Safe Scheme

We operate a Child Safe Scheme for parents with young children.

Collect a leaflet and wristband from the dispensers around the walkway. Add your mobile number on to the wristband and secure to your child’s wrist.

The centre’s helpline number is 08444 48 32 51

Cash Machines

You will find free cash machines outside of WH Smith and next to Boots.

There is also a freephone taxi point available.

Kiddie Cars

Kiddie Cars are available to hire at the Management Office, located between Boots & Costa.

ID is required and they are £3 for one hour or £5 for two hours. They are suitable for children aged 1 year to 6 years of age.


If you would like to order a taxi once your visit has ended, there is a Freephone located in the Management Office by Costa & Boots.