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A Great Shopping Experience

A Great Shopping Experience

13th August 2020

Following the latest Government Covid-19 update, many of our stores are now open. Please note that some stores are currently operating reduced opening hours therefore please check with individual stores on their opening times before visiting.

Many of our brands are now open, visitors to The Fort will be required to wear face coverings in all stores.

The following are yet to reopen:

  • Burger King
  • Calendar Club
  • Nando’s - Open for Delivery and Click & Collect
  • Starbucks - Open for Takeaway

Government Guidance
In line with the latest Government guidance on social distancing, we ask that you please observe the following measures during your visit to The Fort:
• Maintain a distance of at least 2 metres from anyone
• Observe the social distancing visual cues and signage throughout The Fort including instructions of the one-way system on the walkways.
• There is a marked box for queuing outside of stores. If there is a queue outside the shop you are visiting, please follow the direction arrows on where to stand.
• If a queue box is full, please return later – for safety reasons, please do not cram into it
• In line with government guidelines, visitors to The Fort will be required to wear face coverings in all stores. Some exemptions do apply to customers with additional needs.
• Please follow the rules and systems of each individual store
• Hand sanitizer will be available in key areas and in stores
• Government rules mean if we feel The Fort is becoming too full, we may temporarily close entry until numbers thin out and people can socially distance
• Do not shake hands
• Avoid touching your eyes, nose or mouth
• Cover your nose and mouth with a tissue if you cough or sneeze (or use your sleeve)
• Be mindful of and respectful to our staff and customers at all times

We have also increased cleaning and all touch points within The Fort to ensure the safety of staff and visitors to The Fort. Our toilets are open however only a small number are available to allow social distancing. This will be reviewed in line with government guidance weekly.

You may see some of The Fort staff wearing Personal Protective Equipment (PPE) like masks, visors and gloves – this is for everyone’s safety.

To enable us provide sufficient queuing space, The Fort has made the decision to utilise some car parking spaces including disabled spaces. We apologise for any inconvenience this may cause.

The safety of our visitors and staff is our priority and we thank you for following these new measures whilst visiting The Fort.

Any further updates will be posted on our social media pages and website.

Visitor FAQ

Parking
We currently have 2,000 FREE parking spaces, including parent and child and disabled parking. There are dedicated motorbike parking areas.

Free Wifi
Stay connected while you shop with free wi-fi by O2.

Toilets
The toilets at The Fort are currently closed.

Cash Machines
Cash machines are located next to Boots, within WH Smiths and Wilko.

Amazon Lockers
Amazon Lockers are located within JD Central Lift Lobby.

See you soon!