We are here to help! It’s important to us that your trip to The Fort is hassle free, so we provide a range of services to help.
20 Fort Parkway, Birmingham,
West Midlands B24 9FP
0121 386 4442
- Monday to Wednesday 9.30am – 8pm
- Thursday 9.30am – 9pm
- Friday 9.30am – 8pm
- Saturday 9am – 7pm
- Sunday 11am – 5pm
- Bank Holidays 10am – 6pm
Please contact centre security with any lost property enquiries.
They are open 24 hours a day, 7 days a week and are happy to help: 0121 386 4442
Stay connected whilst you shop with FREE Wi-Fi by O2.
Amazon Lockers are located in the JD Central Lift Lobby.
Click here to see all the latest job vacancies at The Fort.
Bicycles, skateboard, roller blades and dogs other than guide dogs are not allowed.
Wheelchairs are available for hire.
All our stores are at ground level and can be accessed from the underground car park by lifts.
Toilets & Baby Changing
Toilets, including baby changing and breast feeding facilities, are located next to Carphone Warehouse.
Our gift vouchers are available to purchase (£5, £10 and £20) from the Management Office, which can be found between Boots & Costa.
Child Safe Scheme
We operate a Child Safe Scheme for parents with young children.
Collect a leaflet and wristband from the dispensers around the walkway. Add your mobile number on to the wristband and secure to your child’s wrist.
The centre’s helpline number is 08444 48 32 51
You will find free cash machines outside of WH Smith and next to Boots.
There is also a freephone taxi point available.
Kiddie Cars are available to hire at the Management Office, located between Boots & Costa.
ID is required and they are £3 for one hour or £5 for two hours. They are suitable for children aged 1 year to 6 years of age.
If you would like to order a taxi once your visit has ended, there is a Freephone located in the Management Office by Costa & Boots.