Opening Times



Here at The Fort it is crucial that as well as having an amazing mix of retailers for you to purchase your must-haves, we also provide an overall great experience by having the best facilities on site.

Wheelchair Access We want our shoppers to have the best experience here at The Fort which is why we offer Wheelchair hire to ensure people of all abilities can access the whole park.  The Fort is all at ground level and there are lifts which take you from our underground car park up to the centre.

Barbers on site. Contact number: 0121 238 2998
Car wash available on site. Contact number: 0121 647 2199


Click & Collect Service for those in a hurry buy online and come and collect here at The Fort. It’s free parking after all so a smart move for saving time and pennies!

We have baby changing facilities and breast feeding facilities to ensure that the family shopping trip goes smoothly.  Toilets are located next to Carphone Warehouse.

The Fort offer free accessible wifi so that you can surf the web whilst enjoying your shopping trip. Simply turn your wifi on and select the O2 wifi which will appear when you are at the park. Follow the simple instructions which will require you to submit your email. Once you have followed the quick and easy steps you are logged!

Kiddie Cars are available to hire to entertain the little ones whilst you shop. Head over to the Management Office to hire a Kiddie Car for £3 for one hour or £5 for two hours. We have a whole range of cars from mini Range Rovers to police cars.They are suitable for children aged 18 months up to 6 years of age.  Available for hire from the Management Suite, which can be found between Boots & Costa.

Amazon Lockers here at The Fort – not at home to receive your latest Amazon purchase? No problems send it here to us and collect at your leisure from our Amazon Lockers, located in the JD- Central Lift Lobby

Please contact centre security with any lost property enquiries.  They are open 24 hours a day, 7 days a week and are happy to help: 0121 386 4442.


Free cash withdrawal ATMs are located by outside of WH Smiths & next to Boots.
Freephone taxi point available.

We are a family friendly shopping park and operate a Child Safe Scheme for parents with young children.  The scheme is designed to help safeguard children during their visit to the shopping park. Simply pick up your leaflet and wristband from the dispensers around the walkway. Pop your mobile number on the wristband and secure to your child’s wrist.  The centre’s helpline number is 08444 48 32 51


Gift Vouchers are available to purchase of £5, £10 and £20. You can purchase your vouchers from the management suite here at The Fort, which can be found between Boots & Costa.

For our shopper’s safety bicycles, skateboard, roller blades and dogs other than guide dogs are not allowed in the shopping park.